Out of Network Information

Heather Stackus Counseling and Consulting, LLC is an out-of-network provider and does not participate directly with insurance plans. Clients may choose to pay privately or, if their insurance plan includes out-of-network benefits, seek reimbursement from their insurance carrier.

We encourage you to contact your insurance provider before your initial appointment to verify your out-of-network mental health benefits. You may want to ask:

Do I have out-of-network mental health benefits?
What is my deductible, and has it been met?
What percentage of the session fee will be reimbursed?
Is there a limit to the number of sessions covered?
What documentation is required for reimbursement?
While we are happy to provide a superbill upon request to assist with reimbursement, it is the client's responsibility to verify insurance benefits, submit claims, and communicate directly with their insurance company regarding coverage and reimbursement.

Superbills

Heather Stackus Counseling and Consulting LLC. (HSCC) provides clients with a monthly superbill upon request or as needed. A superbill is an itemized receipt that includes the dates of service, procedure (CPT) codes, diagnosis information (when applicable), and fees paid for therapy services.

Clients may submit their superbill directly to their insurance company to request reimbursement for out-of-network mental health benefits. Please note that reimbursement is determined by your individual insurance plan, and payment is not guaranteed.

SimplePractice

HSCC uses SimplePractice, a secure, HIPAA-compliant electronic health record (EHR) and client portal.

Before your first appointment, you will receive an invitation to your secure client portal where you can:

Complete intake and consent forms.
Provide personal and insurance information.
Securely message your therapist (when appropriate).
View and pay invoices.
Access receipts and superbills.
Join telehealth appointments.

Your personal and health information is encrypted and securely stored in accordance with HIPAA privacy standards.

Secure Payments Through Stripe

HSCC securely processes all credit and debit card payments through Stripe, an industry-leading payment processor integrated with SimplePractice.

Prior to your intake appointment, you will be asked to securely add a payment method to your client portal. Your card will be charged after each scheduled session unless other arrangements have been made.

For your privacy and security, your therapist never has access to your full credit card number—only the last four digits are visible. All payment information is encrypted and securely processed through Stripe.

Cancellation Policy

Your appointment time is reserved exclusively for you. If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice.

Appointments canceled or rescheduled with less than 24 hours' notice, as well as missed appointments ("no-shows"), will be charged the full session fee.

This policy helps ensure appointment availability for all clients and allows adequate time to offer openings to those who may be waiting for care. Thank you for your understanding and cooperation.